When installing our solar the guys found a rats nest in our insulation. I called Big Time to see if they could come check it out before the solar guys put the panel in place and Kelly was there within an hour and a half! He walked me through everything, checked the whole house, exterior and the attic, and explained exactly what he looks for. He didn't talk down to me or treat me how some technicians will when dealing with a woman, he was very friendly and clear and really made the whole process easy.
